Vacancies

Service Manager at Audi North Dublin

Location
Dublin North, Exit 5, M50
Salary
Industry Leading
Hours
Full Time
Closing date
30 Jun 2026

Joe Duffy Group is Ireland’s leading motor retailer across 24 locations, 20 Franchises representing 13 brands, with a team of 600 employees and an enviable franchise portfolio of world-leading brands. 

 

Audi North Dublin is seeking a highly motivated and experienced Service Manager to assist the Aftersales Manager to run a large service department. This leadership role requires a professional capable of driving business profitability while maintaining brand strict premium luxury standards. In conjunction with the Aftersales Manager, the successful candidate will assist overseeing workshop operations, assist to lead a dedicated service team, and ensure an unmatched customer experience.

 

Team Leadership & Development

  • Manage and motivate a high-performing team including Service Advisors, Workshop Controller and Technicians.
  • Oversee individual performance metrics, training logs, and coordinate technical training 

Operational Excellence & Workshop Efficiency

  • Maximise workshop productivity and resource optimization using advanced dealer management systems (e.g., CDK/Keyloop).
  • Partner with the Workshop Controller to monitor work loading, progress reports, and job prioritisation.
  • Ensure full compliance with brand service procedures, warranty documentation, and internal invoicing deadlines.
  • Enforce health and safety guidelines strictly, maintaining a pristine and compliant workshop floor.

Financial & Commercial Performance

  • Drive labour sales, service plans, and aftersales accessory targets to maximize departmental profitability.
  • Manage departmental budgets, control labour operational expenses
  • Collaborate with Parts and Sales Managers to create cohesive dealership growth plans.

Premium Customer Experience 

  • Deliver luxury service experiences that match the expectations of a premium brand
  • Resolve complex queries and customer escalations swiftly, upholding superior customer service
  • Implement follow-up procedures to guarantee transparency in technical explanations and invoicing.

Requirements & Qualifications

  • Minimum 3–5 years of experience as an Automotive Service Manager or Assistant Service Manager, preferably in a prestige or premium franchise.
  • Deep technicalunderstanding of modern automotive technologies, including Electric Vehicles and diagnostic procedures.
  • Strong commercial acumen with experience analysing Key Performance Indicators (KPIs) like Technician efficiency and recovery rates.
  • Outstanding leadership ability to steer, inspire, and keep a fast-paced team calm under daily pressure.
  • Excellent communication skills, both oral and written, for professional customer and manufacturer interaction.
  • A full, clean Irish/EU driving licence

 

What we offer:

  • Highly competitive base salary with an industry-leading performance bonus structure.
  • Continuous executive training and development pathways 
  • Pension scheme 
  • Life Cover
  • Social Club
  • Employee Assistance Programme

Apply for this role