Vacancies

Service Manager at Audi North Dublin

Location
Dublin North, Exit 5, M50
Salary
Industry Leading
Hours
Full Time
Closing date
31 Aug 2026

Service Manager - Audi North Dublin

Exit 5 M50, Dublin North

 

Joe Duffy Group is Ireland’s leading motor retailer across 24 locations, 20 Franchises representing 13 brands, with a team of 600 employees and an enviable franchise portfolio of world-leading brands. 

 

Audi North Dublin is seeking a highly motivated and experienced Service Manager to assist the Aftersales Manager to run a large service department. This leadership role requires a professional capable of driving business profitability while maintaining brand strict premium luxury standards. In conjunction with the Aftersales Manager, the successful candidate will assist overseeing workshop operations, assist to lead a dedicated service team, and ensure an unmatched customer experience.

 

Team Leadership & Development

  • Manage and motivate a high-performing team including Service Advisors, Workshop Controller and Technicians.
  • Oversee individual performance metrics, training logs, and coordinate technical training 

Operational Excellence & Workshop Efficiency

  • Maximise workshop productivity and resource optimization using advanced dealer management systems (e.g., CDK/Keyloop).
  • Partner with the Workshop Controller to monitor work loading, progress reports, and job prioritisation.
  • Ensure full compliance with brand service procedures, warranty documentation, and internal invoicing deadlines.
  • Enforce health and safety guidelines strictly, maintaining a pristine and compliant workshop floor.

Financial & Commercial Performance

  • Drive labour sales, service plans, and aftersales accessory targets to maximize departmental profitability.
  • Manage departmental budgets, control labour operational expenses
  • Collaborate with Parts and Sales Managers to create cohesive dealership growth plans.

Premium Customer Experience 

  • Deliver luxury service experiences that match the expectations of a premium brand
  • Resolve complex queries and customer escalations swiftly, upholding superior customer service
  • Implement follow-up procedures to guarantee transparency in technical explanations and invoicing.

Requirements & Qualifications

  • Minimum 3–5 years of experience as an Automotive Service Manager or Assistant Service Manager, preferably in a prestige or premium franchise.
  • Deep technicalunderstanding of modern automotive technologies, including Electric Vehicles and diagnostic procedures.
  • Strong commercial acumen with experience analysing Key Performance Indicators (KPIs) like Technician efficiency and recovery rates.
  • Outstanding leadership ability to steer, inspire, and keep a fast-paced team calm under daily pressure.
  • Excellent communication skills, both oral and written, for professional customer and manufacturer interaction.
  • A full, clean Irish/EU driving licence

 

What we offer:

  • Highly competitive base salary with an industry-leading performance bonus structure.
  • Continuous executive training and development pathways 
  • Pension scheme 
  • Life Cover
  • Social Club
  • Employee Assistance Programme

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