Vacancies

Parts Manager

Joe Duffy Group is seeking a highly organised and results-driven Parts Manager to oversee our parts department operations. In this role, you will be responsible for managing inventory, leading a small team and driving profitability while ensuring our workshop and retail customers receive exceptional service.

 

Key Responsibilities

 

Department Leadership & Management

 

  • Team Guidance: Lead, mentor, and schedule the parts department team to ensure high performance and continuous professional development.
  • KPI Tracking: Monitor and achieve monthly departmental targets, including sales revenue, gross profit, and inventory turnover rates.
  • Process Optimisation: Implement and maintain efficient workflows for parts ordering, receiving, and distribution.

 

Inventory & Stock Control

 

  • Stock Optimisation: Manage inventory levels to balance maximum workshop availability with minimal obsolescence.
  • Auditing: Oversee regular stocktakes and perpetual inventory counts to ensure data accuracy within the dealer management system (DMS).
  • Supplier Relations: Liaison with Group procurement and approved third-party suppliers to manage lead times and return claims.

 

Sales & Customer Service

 

  • Workshop Support: Ensure the service department and technicians receive correct parts promptly to maximise workshop productivity.
  • Trade & Retail Sales: Develop strategies to grow trade parts sales and maintain excellent relationships with local independent garages and retail customers.
  • Issue Resolution: Handle complex customer inquiries or parts discrepancies with a focus on first-time resolution.

 

Requirements & Qualifications

 

  • Experience: Minimum of 3–5 years of experience in an automotive parts department, with at least 1–2 years in a supervisory or management role.
  • Brand Knowledge: Prior experience working within the Group network and familiarity with the brand is highly desirable.
  • Technical Skills: Proficiency with modern Dealer Management Systems (such as Keyloop/Drive, CDK, or similar) and strong Excel skills.
  • Traits: Excellent organisational skills, strong financial acumen, and a customer-first mindset.
  • Licensing: Full, clean Irish/EU driving license.

 

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