Vacancies

IT Application Support Manager

Location
Dublin North, Exit 5 M50
Salary
We offer an excellent salary and benefits package
Hours
Full-Time
Closing date
26 Apr 2024

IT Application Support Manager – Joe Duffy Group

Dublin North

 

Due to continued growth at Joe Duffy Group, we are now looking for an experienced IT Application Support Manager to join our business in North Dublin.

 

Joe Duffy Group is Ireland’s leading motor retailer representing 21 brands across 23 dealerships with a team of 650 employees and an enviable franchise portfolio of world-leading brands.

 

In May 2023, Joe Duffy Group was announced as Ireland 9th Best Employer in the Sunday Independent. Our competitive advantage is underpinned by the quality of the people we employ and the unrivalled career path we can offer. We are looking to recruit a dynamic and ambitious individual that displays drive, passion, energy, talent and integrity.

 

 

Role Summary:

 

We are seeking a highly skilled IT Application Support Manager to join our team to manage and maintain our company’s applications portfolio.

 

The IT Application Support Manager will be responsible for ensuring that all application systems are running efficiently and effectively, while also driving process improvements, system enhancements, and implementing new software solutions as needed.

 

This position also works closely with project sponsors, business users, technical resources [internal and third-party vendors], senior management and executives in the delivery and support of applications that ensure that the needs of business users are fully addressed, and continuous improvement is being achieved.

 

The ideal candidate will have a strong technical background, excellent communication skills, and experience managing software implementations.

 

Key Contribution Areas:

 

  • Manage all aspects of the company’s application portfolio, including software selection, installation, customization, integration, and maintenance.
  • Develop and implement application support policies, procedures, and best practices to ensure that applications are functioning properly, and issues are resolved in a timely manner.
  • Work with cross-functional teams to identify business requirements and develop new software solutions to meet those requirements.
  • Oversee the implementation of new software solutions, including project planning, resource allocation, and risk management.
  • Ensure that all applications are available and performing at optimal levels, and that any issues are identified and resolved quickly to minimize downtime.
  • Ensure that all applications are properly integrated with other IT systems, and that data is properly flowing between applications.
  • Manage vendor relationships, including contract negotiation, performance monitoring, and issue resolution.
  • Monitor and report on application support metrics, including response times, resolution times, and customer satisfaction levels, to identify areas for improvement and optimize support services.
  • Develop and manage IT application budgets, including forecasting and reporting on expenditures.
  • Ensure compliance with all IT policies, procedures, and security standards.

 


Personal Capabilities Required:
 

 

  • Ability to manage multiple priorities in a fast-paced environment.
  • High levels of enthusiasm, commitment, and energy required. Results-oriented with a “can-do” attitude –adaptable.
  • Strong customer focus and cultural awareness.
  • Experience defining and implementing application support processes, procedures, and policies.
  • Project management skills, with the ability to manage multiple projects simultaneously.
  • Experience working with stakeholders, including end-users, business owners, vendors, and IT teams.
  • Excellent communication and interpersonal skills, with the ability to work effectively with cross functional teams and vendor partners.
  • Excellent problem-solving skills and ability to think creatively.
  • Strong technical skills in application support, including troubleshooting, issue resolution, and monitoring.

 

Functional or Technical Knowledge and Skill Required:
 

 

  • Bachelor's degree in Computer Science, Information Technology or related field.
  • 5+ years worth of experience in application support, with at least 2 years in a managerial role.
  • Experience working with cloud-based applications and environments is a plus.
  • Insurance or Financial Services experience an advantage.
  • Proven track record in application support and project delivery.

 

If you meet these qualifications and are interested in joining our team, please submit your resume and cover letter for consideration. We look forward to hearing from you!

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