Apprentice Service Advisor

Volkswagen, Airside Retail Park, Swords
We offer an industry leading salary and bonus scheme
Closing date
30 Jun 2023

Due to continued growth at Joe Duffy Group, we are now looking for an Apprentice Service Advisor with retail or sales experience to join our VW Volkswagen business in Swords.


This is a fantastic career opportunity to train as a Service Advisor with Ireland's largest motor retail group. Successful candidates will complete a minimum of six months structured and comprehensive training. 


A full, clean driving licence is an essential requirement for this role





  • To be the focal and experienced point of contact for Volkswagen customers requiring servicing or repair to their vehicles.
  • Managing the flow of information between the workshop, the rest of the Dealership and the customer, delivering excellent customer service at all times.
  • To manage all service telephone and walk-in enquiries on behalf of the dealership.
  • Qualify service needs and diagnose vehicle running problems where appropriate.
  • Establish understanding and an agreement with the customer of the work to be carried out.
  • Calculate workshop capacity insuring that all details are entered onto the service workshop loading system.
  • Manage the handover and administration of Customer Service Vehicles. Explain the work carried out on vehicle ensuring customers full understanding and authorisation.
  • Manage any necessary liaison with department manager regarding customer dissatisfaction. Follow up in line with dealership procedures.
  • Understand and adhere to manufacturer brand service requirements.
  • Maintain safe working practices and abide by the working rules and standards of the dealership.
  • Maintain product knowledge on the full Volkswagen range.
  • Maintain relevant systems ensuring accuracy at all times.



Likely to be/have:


  • Impeccable appearance and well presented to work in a corporate environment.
  • Good oral & written communication skills
  • Excellent organisational skills
  • Able to record accurately all relevant details
  • Ability to 'up sell' additional work / accessories
  • An ability to absorb and understand technical data and explain it to our customers as required
  • A full, clean driving licence is an essential requirement for this role



We will recognise and reward your hard work, achievements and loyalty with our excellent reward and benefits including:


  • Employee Assistance Programme
  • Industry Leading Training and Progression Plans
  • Life Cover
  • Social Club
  • Bike to Work
  • 22 days annual leave
  • PRSA



This is a Trainee role and Joe Duffy Group have a comprehensive training programme in place which is tailored to suit individual's needs, and can take six months to complete. During this programme, you will receive comprehensive training in the Joe Duffy Group process, database management, marketing, customer service and everything you will require to have a successful career in aftersales. During this training, the emphasis is on learning and developing your skills, being mentored, observing experienced service advisors, classroom and brand training.


Ideally you will be able to demonstrate strong customer service, telesales, retail sales or customer contact experience. You do not need to have motor experience, but have a desire and understanding of the motor trade.


If your priority is excellent customer service and you would like to work for Ireland's leading motor retail group apply online today!



Service Advisor 





Basic Salary 



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