Aftersales Advisor

Aftersales Advisor - Joe Duffy Ford Cork

Ballintemple, Cork

Due to on-going growth at Joe Duffy Ford Cork, we are recruiting for an experienced or trainee Aftersales Advisor with a desire to build a career in the motor industry and join our busy Service and Parts team.

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Joe Duffy Group is Ireland’s leading motor retailer representing 13 brands across 24 locations with a team of 650 employees and an enviable franchise portfolio of world-leading brands.

In May 2023, Joe Duffy Group was announced as Ireland 9th Best Employer in the Sunday Independent. Our competitive advantage is underpinned by the quality of the people we employ and the unrivalled career path we can offer. We are looking to recruit a dynamic and ambitious individual that displays drive, passion, energy, talent and integrity.

Key Responsibilities:

• Receive, record and bin parts and consumables from the manufacturer and other suppliers ensuring accuracy of stock deliveries against agreed orders.

• Identify, locate, invoice and issue parts and consumables to customers and other departments using the computer system.

• Supply accurate and detailed parts quotations to internal departments, retail and trade customers.

• Administer parts invoices ensuring invoiced items are accountable.

• Establish customers needs for required parts, communicating relevant promotions and offers to customers when appropriate.

• Manage and control all parts administration requirements.

• Maintain standards in line with regulatory requirements.

• Manage any necessary liaison with department manager regarding customer dissatisfaction. Follow up in line with Dealer procedures.

• Maintain safe working practices and abide by the working rules and standards of the Dealer.

• Maintain product knowledge on the full franchise range.

• Maintain relevant systems ensuring accuracy at all times.

Work with existing team, to ensure that agreed targets and deadlines are met in line with guidelines, policy and procedures.

Person Specification:

• Previous motor retail service or parts experience is a distinct advantage
• Impeccable standards of personal presentation and grooming
• Excellent communication skills
• Ability to work on own initiative and as part of a team as required
• Attention to detail and ability to follow established procedures
• Ability and hunger to learn and develop
• A full and clean Irish or EU driving licence and a full-time work VISA are absolutely essential requirements for this role.

We will recognise and reward your hard work, achievements and loyalty with our excellent reward and benefits package, which includes:

• Employee Assistance Program
• Industry Leading Training and Progression Plans
• Life Cover
• Social Club
• Bike to Work
• 22 days annual leave
• PRSA

If you are interested in this role and feel you are the right match for us, then submit your CV and cover letter online today!

Third Party Or Agency Assistance is Not Required - Thank You

Joe Duffy Group is an equal opportunities employer