YOUR WARRANTY COVER

WHAT IS COVERED BY YOUR WARRANTY

The purpose of this warranty is to contribute to the cost of repairs to your vehicle required due to certain unforeseen mechanical breakdown of specified components. The period of cover is stated on the warranty schedule (SIMI Form) which you will have received at time of purchase. The component cover is detailed in the ‘what is covered’ section of this document. No claim payment can be released until the warranty application and full fee (if applicable), have been received by us. Please remember that any parts not specified will not be paid for by this warranty.

IMPORTANT NOTES

Servicing - please ensure you comply with all manufacturer recommended servicing requirements. Failure to properly maintain this vehicle and adhere to the manufacturers servicing guideline will result in this warranty being deemed null and void.

This warranty does not cover vehicles used for hire or reward, and is non transferable.

Authorisation for repairs - if you suspect that you have a fault which is covered by this warranty, contact your local Joe Duffy Service Department at which time you will be advised of the claims procedure. No repairs will be approved in any other Service Department not related to Joe Duffy without prior approval.

This warranty does not cover servicing, maintenance, components or routine items that are required to be replaced in the ordinary course of the vehicle usage other than those specified, or components failing due to excessive wear and tear. This warranty is intended not to put you in a position that is better than the previous condition of your vehicle, and you may be required to pay a contribution of the costs if associated items need to be included as part of the repair.

MILEAGE RESTRICTION

Each warranty has a mileage limitation of 30,000 kilometres per annum.

Maximum of €5,000 per claim

Multiple claims are permitted up to the current market value of the vehicle.

WHAT IS COVERED

Within the period of warranty, the number of claims is limited up to the current market value of the vehicle. Items not specifically listed will not be covered by this warranty. Provided that the terms and conditions have been met, the following specifically listed components and labour costs are covered against mechanical breakdown

ENGINE

Cylinder block (excluding cracks and porosity),cylinder bores and liners (excluding cracks and porosity),crankshaft, crank bearings, big end bearings, oil pump, con-rods, gudgeon pins, small end bearings, pistons, piston rings, cylinder head(excluding cracks and porosity), rocker shaft, rockers, hydraulic lifters, camshaft and cam followers, push rods, camshaft bearings, inlet and exhaust valves, valve springs, valve guides, cylinder head gasket, flywheel, starter ring gear(excluding overheating, de-coking, burnt, pitted and sticking valves).

COOLING

Engine thermostat, water pump, thermostat housing, viscous coupling, engine temperature gauge sensor, engine oil cooler, heater matrix, radiator, expansion tank.

FUEL SYSTEM (PETROL)

Fuel injected engines: petrol injection pump, airflow meter, fuel pressure regulator, metering head, auxiliary air valve, idle speed control valve (excluding breakdown as a result of combination or failure to meet current emission legislation).

ENGINE MANAGEMENT

Engine electronic control unit (ecu), automatic transmission governor (computer governor), antiknock sensor, map sensor.

MANUAL GEARBOX

The following internal mechanical components are covered: gears and gear clusters, selectors and shafts, synchromesh assemblies, bushes, ball and roller bearings, needle bearings, transfer gears.

CLUTCH

Release thrust bearing, centre plate (oil contamination - centre plate only), pressure plate, master and slave cylinders, clutch cable including self-adjusting mechanism and clutch damper.

AUTOMATIC GEARBOX

The following internal mechanical components are covered: governor valve block, oil pump, gears, brake bands, servos, clutches, seals, shafts, bearings, modulator valve, transfer gears.

CONTINUOUSLY VARIABLE

TRANSMISSION (CVT/CTX)

All internal mechanical components and seals.

TORQUE CONVERTER

All internal mechanical components and seals.

TRANSFER BOX

The following internal mechanical components are covered: transfer gears, selectors, shafts, transfer shafts, needle and roller bearings, output shafts, bushes.

FRONT WHEEL DRIVE

(2 WHEEL DRIVE & 4X4)

Drive shafts, universal joints and couplings, constant velocity joints (excluding gaiters and bushes).

REAR WHEEL DRIVE

(2 WHEEL DRIVE & 4X4)

Drive shafts, universal joints and couplings, constant velocity joints, half shafts and bearings (excluding gaiters and bushes).

DIFFERENTIAL/S

(2 WHEEL DRIVE & 4X4)

Planetary gear assembly, crown wheel and pinion assembly, internal shafts, bearings and bushes, thrust washers, spacers, bevel gears. Includes front, rear and centre differentials (excluding viscous couplings and fluid differentials).

PROPSHAFT/S (2 WHEEL DRIVE & 4X4)

Prop shaft, universal joints and couplings, bearings and rubber couplings. Includes front and rear transfer shafts 4x4 vehicles (excluding gaiters).

WHEEL BEARINGS

Front and rear wheel bearings.

STEERING AND SUSPENSION

Steering rack and pinion, power steering rack, steering box, idler box, coil springs, power steering pump and reservoir, wishbones and ball joints, suspension arms and torsion bars, anti-roll bars. Front struts are covered up to 60.000 miles only (excluding gaiters, oil leaks, tracking and balancing).

BRAKING

Master cylinder and reservoir, callipers, wheel cylinders, brake bias/restrictor valve, vacuum servo and brake vacuum pump, ABS wheel sensors.

ELECTRICAL

Alternator, voltage regulator, starter motor(including pre-engaged solenoid), starter solenoid (inertia drive starters), indicator relay, front and rear windscreen wiper motor, front and rear windscreen washer motor, ignition coil, horn, electric window motors and switches, glow plug relay (diesel vehicles), electric sunroof motor and switch, central locking systems (excluding remote control unextending).distributor, electronic ignition module, electric radiator fan and temperature sensing switch, oil pressure sensor, indicator and wiper switches (column stalks), heater fan motor, fuel tank sender unit, electric fuel pump, speedo head and speedo transducer, door mirror motors and switches.

CASINGS

Consequential damage to casings by the failure of a covered component will constitute part of the total claim within the warranty limits.

DIESEL COVER

Failure of the following specialist diesel components: Fuel injection pump, low pressure supply pump, fuel injection governor, fuel shut off mechanism, hydraulic or electrical injection timing mechanism, high pressure fuel metering head, manifold boost, pressure compensator, altitude compensator(where fitted), pump drive gear, glow plug relay, mechanical lift pump, brake vacuum pump(excluding fuel lines, injectors, glow plugs, high pressure pipes, injection timing adjustments, calibration, bench testing and emission test failures).

WHAT IS NOT COVERED

YOUR WARRANTY WILL NOT COVER

HOW TO MAKE A CLAIM

IMPORTANT

The vehicle should be returned to a Joe Duffy Service Department in advance of any work being carried out.If you require roadside assistance, please call Joe Duffy Assist on 0818 297 027.Repairs must not be started before authorisation. If you think that you may have a fault which may be covered by this warranty, you must contact your local Joe Duffy Service Department in the first instance.

We will require the following information, so please have it at hand when calling:

PLEASE NOTE

Our service department is open from 8.00am to 6.00pm Monday to Friday and 9.00am to 1.00pm on Saturdays. You will need to take your vehicle to your local Joe Duffy Service Department and give us your permission to investigate the fault and find the cause of the failure.

INVESTIGATION

You must authorise any dismantling of components for inspection and you will be responsible for the cost incurred if the claim is not covered by the warranty. The warrantor will only pay for dismantling costs as part of a valid claim.

ASSESSING YOUR CLAIM

We may require an independent opinion of your claim. We reserve the right to use an independent consulting engineer to inspect your vehicle, the failed components and service history before we authorise a claim. Whilst we will make every effort to ensure this happens with the least delay and inconvenience to you, we shall not be liable for any losses you incur through any delay. Customers must refer any complaint, dispute or difference of any kind whatsoever which arises between the parties to the SIMI consumer complaints service for investigation, and if necessary, to the SIMI Retail Motor Industry Standards Tribunal whose recommendations are binding on SIMI members. Any such complaint must be referred to SIMI within 3 months from the date the cause of the complaint first manifested itself.

GENERAL CONDITIONS

By taking out this warranty you agree to comply with the terms and conditions together with the SIMI customer complaints service referred to in the paragraph above. If you do not comply with the terms and conditions your warranty will be deemed null and void and we reserve the right to cancel your warranty, refuse to deal with your claim or reduce the amount of your claim.

You must take all the reasonable steps to avoid damage to your vehicle or components. Your warranty will not cover damage caused by continued use after a fault occurs.

If you or anyone acting on your behalf, knowingly falsify or use fraudulent means to inflate or exaggerate costs, we will take any necessary action to recover any previous paid claims and also declare your warranty void.

Prior to the commencement of your warranty, the supplying dealer must carry out a pre-sale multi-point inspection to confirm that the components covered are free from any fault or defect. This pre-sale multi-point inspection does not constitute a service.

You cannot transfer your warranty to another vehicle or person.

Your warranty is in addition to your legal rights if your vehicle is found to be unfit for use or not of satisfactory quality. We will not cover your vehicle if it is used for hire or reward (e.g. taxi or driving tuition), it has been modified (unless we have agreed this before the commencement date), if it is over 3500kg gvw, if it is used in any sort of race or other competition, or if it has been the subject of a total loss.

Your warranty will not pay for any repairs if they are covered by another warranty policy or still covered by manufacturers warranty, or motoring breakdown organisation.

Your warranty does not cover any consequential losses or third party claims, bodily injury, road hazard, fire damage or any other losses beyond the actual scope of cover. Unless we have agreed to the contrary in writing, your warranty will be covered by Irish or EU law.We reserve the right, in the event that we deem that the repair is not financially or economically viable. This includes repair costs that are less than the maximum repair limit of €5000. We are entitled within the warranty period to purchase the vehicle back at the original invoiced vehicle sales price or exchange (for a similar car). The price will be adjusted for any diminution in value as a result of mileage or time covered during the customers period of ownership.

If a vehicle is not collected within 7 days of completed repair then there will be a storage cost of €12 per day until car is collected.

SERVICING REQUIREMENTS

IMPORTANT: Vehicle must be serviced within manufacturers service interval or within 12 months from the commencement date of this warranty. These servicing requirements must be carried out in line with manufacturer recommended requirements at a Joe Duffy Approved Dealer. You are responsible for ensuring that the correct servicing and timing belt(s) schedules for your vehicle are carried out in line with the manufacturer’s recommendations, using manufacturer’s approved parts. Failure to comply with the above will lead to the warranty being deemed null and void. No refunds will be issued.

LEEWAY

If you exceed the manufacturer’s service schedule by more than 1600 kilometresor30 days,your warranty being deemed null and void.

ROADSIDE ASSISTANCE

All warranty customers benefit from Joe Duffy Assist roadside assistance for the duration of the warranty. Call Centre number is 0818 927 027. Full details of the roadside assistance product are available at www.joeduffy.ie

IMPORTANT

This warranty is not valid until a signed and completed schedule has been affixed and the relevant premium has been received (if applicable). This warranty is subject to the terms and conditions within this warranty document.

Joe Duffy Smart Repair Contract

Terms and Conditions

Joe Duffy Smart Repair Contract will provide repairs in the event that your vehicle suffers minor damage within the period of the agreement.

This product is subject to the terms of this document and it shows the vehicle that is subject to this Smart Repair Contract. This document includes important details about the agreement and any exclusions that may apply. Words with special meanings have been listed within the definitions below. Please take the time to read Your policy documentation. If You have any questions or there is anything that You do not understand, please contact Joe Duffy Group Services 01-8443640, or at joeduffygroupservices@joeduffy.ie by email.

We have listed the exclusions that apply to this product below.

Please read this document carefully as your failure to comply with any of its terms will render your product invalid and jeopardise its usage.

ELIGIBILITY.

You may only purchase this Product within 30 days from the date of your original vehicle purchase.

In order to be eligible for this Product, the following must apply throughout the time period of your agreement: -

You must be a permanent resident of the Republic of Ireland

You must be the registered keeper and/or owner of the vehicle the agreement applies to

You must be a private individual using the vehicle for social, domestic, pleasure, commuting or business purposes

You must hold a current valid ROI driving licence, or hold a full internationally recognised driving licence that is valid for use in the ROI

You must have paid for this Product at time of vehicle purchase or within 30 days of purchase

This product will not provide repairs for:

• Any vehicle with a specialist bodywork finish, including but not limited to; self-healing chrome illusion, matte or textured finishes, or matte or vinyl bodywork wraps or 3 stage pearl paint.
• Any vehicle with a gross vehicle weight of more than 3,500kg
• Any vehicle insured on any type of motor trade insurance policy; any motor trader, garage or associated company that sells vehicles, the proprietor(s) of such motor trader or garage, or an employee or a direct relative of such proprietor(s)
• Any vehicle used at any time in a public service capacity, such as a Military, Police or Ambulance vehicle
• Some high-end sports variants may not be smart repairable however they will still be entitled to Bodyshop contribution.
• Any vehicle used at any time for hire and reward; courier or delivery services; short-term self-drive; for the carriage of passengers, including but not limited to taxi services, private hire, or vehicles used for driving instruction purposes in connection with Your occupation

• Any vehicle used at any time for any type of competition or rally; racing; any type of track day; off road; speed testing; pace making, or reliability trials
• Motorcycles; scooters; quad bikes; tricycles; mopeds; sidecars; trailers; boats; kit cars; invalid carriages; buses; coaches; motorhomes; stretched limousines; touring caravans, or trucks
• Any vehicle that is more than 10 years old at the Start Date.

DEFINITIONS.

The following words will have the meanings described below wherever they appear in this document wording:

• Accidental Damage means sudden and unforeseen damage;
• Administrator/They means Joe Duffy Group Services the administrator of this product
• Benefit means the amount that represents the maximum amount We will provide for a repair or replacement in connection with any single use of the product.
• Bodyshop Contribution means in the event that the vehicle cannot be repaired using Smart Technology techniques, but falls within the terms and conditions of this product, we will contribute up to €250 (inc. VAT) towards a Bodyshop repair, where the Bodyshop repair is not subject to a motor insurance claim. Please note that any contribution towards a Bodyshop repair will contribute towards your maximum repair cost and the repair must be carried out by a Joe Duffy Bodyshop.
• Chip means a Chip on the vehicle not more than 1.5cm in diameter and 3mm in depth
• Repair Limit means the maximum number of times you can use this product during the period of the agreement. You can make use of the product up to 5 times in any one 12-month period
• Incident means the cause of the Minor Damage
• Light Scratch means a scratch on the Vehicle not more than 15cm in length and 3mm in depth
• Malicious Damage means deliberate and intentional damage caused by a third party
• Minor Damage means accidental damage or malicious damage to the bodywork of the vehicle, such as chip, minor dent, light scratch and/or scuffed bumper/scuffed wing mirror housing. In the case of multiple chips, minor dents, light scratches or scuffed bumper/scuffed wing mirror housing caused by the same Incident, the total diameter of the combined area must be no more than 15cm, however individual limits still apply
• Minor Dent means a dent on the vehicle, not more than 15cm in diameter and 3mm in depth. Dents on flat or horizontal surfaces are not covered by this product and would be deemed a Bodyshop repair
• Period of theAgreement means the period which we have agreed to provide the Smart Repair Contract in accordance with this document
• Repair(s)/Repaired means the restoration technique used by the repairer to repair minor damage to the vehicle. Please note that while the repair will match the original factory finish as closely as possible, it may not always be possible to match this exactly. Each individual repair will contribute towards your repair limit.
• Repairer means a company authorised by us to carry out a repair to the Vehicle
• Scuffed Bumper means a scuffed or dented area on the bumper of the vehicle not more than 15cm in diameter, 3mm in depth and where the bumper is not distorted, perforated or cracked, and/or a chipped area on the bumper not more than 1.5cm in diameter and 3mm in depth
• Scuffed Wing Mirror Housing means a scuffed or dented area on the wing mirror housing of the Vehicle subject to this agreement not more than 15cm in diameter and 3mm in depth, and/or a chipped area on the wing mirror housing not more than 1.5cm in diameter and 3mm in depth
• Start Date means the date on which your Smart Repair Contract starts which is either at date of vehicle purchase or with 30 days of vehicle purchase if the product is bought after the vehicle has been delivered.
• Supplying Retailer means the authorised motor dealer that supplied the vehicle and sold you this product
• Territorial Limits means the island of Ireland.
• Touch-in Repair means a repair to a chip or light scratch to a horizontal surface such as a bonnet, roof or boot top. A Touch-in Repair involves the minor damage to be colour matched and painted as close as possible to the original finish. A Touch-in Repair will be waterproof, but may remain visible. Damage to horizontal surfaces can only be disguised and is not repairable so as to be invisible to the naked eye. If the vehicle is to be returned to the manufacturer/finance company and is subject to a fair wear and tear policy, it is possible that horizontal surfaces that have been disguised will be identified upon inspection and be subject to charges.

PRODUCT COVERAGE.

In return for the payment for this product, We will provide a Smart Repair Contract subject to the terms of this document up to the repair limit during the period of the agreement. The Smart Repair Contract will cover the cost of performing a repair to the bodywork of the vehicle. If we are unable to complete a repair to the bodywork of the vehicle due to the location of the minor damage, we may be able to offer a Touch-in Repair. In the event that the standard repair techniques cannot be used to repair minor damage on the vehicle under this product, the product will contribute up to a maximum of €250 (inc. VAT) towards the cost of having a conventional Bodyshop repair carried out whereby the minor damage has been repaired as a result. This is subject to the work being carried out by a Joe Duffy Approved Bodyshop and arranged by Joe Duffy Group Services.

The maximum number of repairs that this product will provide for is 15 repairs over 3 years, and no more than 5 in a 12 month period.

Repairs and Touch-in Repairs can only be carried out in a Joe Duffy Approved workshop and prior consent must be given by Joe Duffy Group Services before any work is carried out. In the event of multiple cases of damage being caused by the same Incident, each Repair or replacement will constitute a separate claim towards the Repairs Limit. If the Repairs provided for under this Product are insured under an insurance contract, We shall only be responsible for providing repairs that represent a fair proportion of any Repairs which we would otherwise provide.

EXCLUSIONS.

The product does not include the following

• Anything that cannot be defined as minor damage or minor damage that extends across more than 2 body panels. In the event that it does extend across more than 2 body panels, the entire claim will be excluded however it may qualify for Bodyshop contribution
• Dents to any flat/horizontal surfaces of the vehicle are subject to visual inspection and are not guaranteed.
• Scuffs where the front or rear bumper has been cracked, ripped, torn or perforated.
• Damage to the structure/alignment of a panel; the replacement of any body part, part of a panel or bumper
• Minor Damage to stickers or decals; badges; wing mirrors (mirror housings will be covered); steel or alloy wheels (including wheel trims/hub caps; handles or locks; roof pillars; sunroof; roof rack; accessories; lights; glass; beading, or moulding (including protective plastic) unless part of a panel claim and the Repair can be completed without the removal of the beading or moulding
• Any costs for repair that we do not authorise in advance
• Where the Vehicle subject to this agreement has two or more different colour paints, any repair where minor damage transitions from one colour to another. In this instance, the entire potential usage will be excluded
• Damage caused by faulty manufacture or design
• Minor Damage caused by the weather or acts of nature such as: hail or any gradual process, for example repeated key scratching around locks; fading; rust; or, unremoved bird droppings or tree sap;
• Damage that in the expert opinion of the repairer cannot be repaired with Smart Technology to 99% invisibility (you may be eligible for a Bodyshop Contribution of up to €250 inc. VAT);
• Damage that occurs to horizontal, flat surfaces such as roofs, bonnets and boot tops where the repairer deems it not possible to achieve a satisfactory finish using Repair or Touch-in; Repair techniques (in which case the repair would be exempt from Bodyshop Contributions)
• Minor Damage where: the paint is cracked or flaked; paintwork discoloration; damage to, or re-application of any form of paint protection film, liquid, wax, or sealant; or any variation in paint colour or finish due to the age of the vehicle;
• Any liability to a third party;
• Loss of use of the vehicle or any other losses that are caused by the event which led to your potential repair that falls outside the scope of the agreement. This includes, but is not limited to: replacement vehicles; travel expenses; or loss of earnings;
• Any repair arising as a result of pressure waves of an aircraft or of other aerial device travelling at subsonic or supersonic speed;
• Any repair arising as a result of war; any warlike activity (whether war be declared or not); civil unrest, or any act that the Irish Government considers to be an act of terrorism;
• Any repair that is directly or indirectly caused by ionising radiation; the combustion of nuclear fuel; contamination by radioactivity from any nuclear fuel or waste, or the radioactive, toxic, explosive or other hazardous properties of any explosive nuclear assembly or associated nuclear parts; or,
• Any repair that occurs and is notified before the Start Date, outside the Period of the agreement, or outside the territorial limits.

GENERAL CONDITIONS.

You must fulfil certain obligations in order to ensure that your Smart Repair Contract remains valid:

• You must report Your potential repair within 30 days of the Incident;
• You must use all reasonable care to maintain the vehicle and take precautions to prevent or minimise loss or damage;
• You must give us true and complete information;
• You must comply with our reasonable requests; for example, You must make the vehicle accessible to our repairers, which may require you to move the vehicle or bring it to us at a certain time;
• You must follow the prescribed procedures as explained in this document or by the Administrator;
• If a vehicle is not collected within 7 days of completed repair then there will be a storage cost of €12 per day until car is collected.
• You must inform us if any of the details are incorrect or need updating, as well as the following:
  • You change or transfer ownership of the Vehicle;
  • You change what You use the Vehicle subject to the agreement for (for example, if You start using it for commercial purposes);
  • You customise or make alterations to the Vehicle subject to the agreement;
  • If You advise Us of a change in Your circumstance which results in you or the vehicle becoming ineligible under the , We will cancel Your product. (Please refer to the Cancellation information for further information)

Failure to advise Us of a change in Your circumstances may result in You or the Vehicle subject to this agreement becoming ineligible for utilisation of the agreement and repairs not being completed

If You do not adhere to the terms and conditions of this Policy, it may delay the authorisation of a repair.

Our Repairer provides a lifetime ownership guarantee on the repairs they carry out, but our liability is limited to the cost of rectifying any defective repairs. Please note this guarantee will only apply if You have chosen to use our repairer.

We are not liable for any diminution of value as a result of any repair

This product is not renewable.

This product is non-transferable and will cease at the transfer of the vehicle to a new owner

This document is in addition to Your legal rights.

CANCELLATION AND COOLING OFF PERIOD.

We trust that you will be satisfied with this Smart Repair Product. However, You have the right to cancel it within 30 days of purchase by contacting your supplying retailer who will arrange a refund.

If You cancel after the first 30 days and have not had any Repairs, You will be entitled to a pro rata refund for the number of complete unexpired days remaining of your product, subject to an administration fee of €50.

If You wish to cancel this please contact Joe Duffy Group Services on 01-8443640 or email joeduffygroupservices@joeduffy.ie

We reserve the right to cancel your Smart Repair Contract by giving You 30 days’ notice at any stage during the period of cover. In this event we will refund you for the unexpired portion of your agreement.

We will cancel this product due to non-payment, if You use threatening or abusive behaviour or language or we have reasonable suspicion of fraud. This is not an exhaustive list.

We will not refund any amount paid if a Repair has been made or if an Incident that may give rise to a Repair has occurred.

AUTOMATIC TERMINATION.

Your Smart Repair Contract will automatically terminate on the earliest date one of the following events happen:

• You dispose of, or transfer ownership of the Vehicle to another party
• You dispose of, or transfer ownership of the Vehicle to a garage, motor trader, auctioneers or similar company
• Your agreement expires and is over 36 months since date of purchase
• You cease to be resident in the Republic of Ireland

HOW TO REQUEST A REPAIR.

When You become aware of any damage that could lead to a potential Repair You must notify the Administrator by either:

Contact Joe Duffy Group Services on 01-8443640 or emailjoeduffygroupservices@joeduffy.ie within 30 days of the Incident.

You must comply with the contract procedures as explained in this document and by the administrator.

In order to authorise a Repair, the Administrator will require:

• Your personal details and details of the Vehicle subject to this agreement
• Full details of the damage
• You may be requested to provide the Administrator with a digital photo of the damage and documentation to support Your claim. Your photos can be emailed to: joeduffygroupservices[DP1] @joeduffy.ie
• If minor damage occurs as a result of malicious damage, you must first report the incident to the Police and you must obtain a crime reference number
• Upon receipt of the information requested above, where applicable, the administrator will review the details of your potential Repair. If your Repair is covered by the terms of this product, the administrator will authorise your repair and instruct the repairer to contact you to arrange for the minor damage to be repaired or for a Touch-in Repair to be offered. Only the administrator is mandated to authorise to approve Repairs.
• You must allow the administrator or our authorised repairer access to inspect the vehicle if it is the subject of a repair.
• The provision of replacement vehicles are not provided by this product, we can arrange a hire car for you but the cost of this must be borne by you.
• A signature will be required before and after a repair to confirm Your acceptance. If the work has not been completed to a satisfactory level, you should not sign the release form. In such cases you should contact the administrator immediately.
• In order to make a claim for a Bodyshop Contribution towards the cost of a conventional Bodyshop repair, where the minor damage cannot be repaired using a Smart Repair technique, the administrator will authorise a reduction of €250 (inc VAT) from the cost of repair for the minor damage. This reduction is only applicable with prior authorisation at an authorised Joe Duffy Bodyshop and there is no cash alternative.
• Any additional costs not covered by, or in excess of the limits of this Policy must be settled directly by you with the repairer

WHAT TO DO IF YOU HAVE A COMPLAINT.

We always aim to provide a first class standard of service. However, if You are dissatisfied You should in the first instance contact the administrator. Our contact details are: Joe Duffy Group Services, Exit 5 M50, Dublin 11. Telephone: 01-8443640 Email: joeduffygroupservices@joeduffy.ie

We (the administrator) and the supplying retailer aim to provide you with a prompt and efficient service at all times but on occasions this may not be possible and we/they may fall short of your expectations. If we, or they, have not provided you with a prompt and efficient service and you wish to complain, please contact the Administrator. If your complaint is in relation to the way in which this product was sold, the supplying retailer and the administrator will deal with your complaint. The administrator will confirm receipt of your complaint promptly and aim to resolve the problem within 4 weeks. If, after making a complaint, you are unhappy with the final response you may refer the complaint, dispute or difference of any kind whatsoever which arises between the parties to the SIMI consumer complaints service for investigation, and if necessary, to the SIMI Retail Motor Industry Standards Tribunal whose recommendations are binding on SIMI members. Any such complaint must be referred to SIMI within 3 months from the date the cause of the complaint first manifested itself.

Joe Duffy Alloy Wheel Repair Contract

Terms and Conditions

Joe Duffy Alloy Wheel Repair Contract will provide repairs in the event that your vehicle suffers accidental damage to your alloy wheels within the period of the agreement.

This product is subject to the terms of this document and it shows the vehicle that is subject to this Alloy Wheel Repair Contract. This document includes important details about the agreement and any exclusions that may apply. Please take the time to read Your policy documentation. If You have any questions or there is anything that You do not understand, please contact Joe Duffy Group Services , or at joeduffygroupservices@joeduffy.ie by email.

We have listed the exclusions that apply to this product below.

Please read this document carefully as your failure to comply with any of its terms will render your product invalid and jeopardise its usage.

THIS CONTRACT PROVIDES: -

• Alloy Wheel Repair or Diamond Cut Wheel Repair (depending on which is purchased)
• Materials and Labour for such repair
• Repairs up to a maximum of €150 inc vat per wheel
• Maximum of 4 wheels over a rolling 12 month period
• Maximum of 12 wheels over the contract period

ELIGIBILITY.

You may only purchase this Product within 30 days from the date of your original vehicle purchase.

In order to be eligible for this Product, the following must apply throughout the time period of your agreement: -

You must be a permanent resident of the Republic of Ireland

You must be the registered keeper and/or owner of the vehicle the agreement applies to

You must be a private individual using the vehicle for social, domestic, pleasure, commuting or business purposes

You must hold a current valid ROI driving licence, or hold a full internationally recognised driving licence that is valid for use in the ROI

You must have paid for this Product at time of vehicle purchase or within 30 days of purchase

EXCLUSIONS:

• The contract will not cover split rim construction, chrome rim, multi-piece or chrome finished alloy wheels
• The contract will not cover damage to the alloy wheel(s) which has been caused by lack of maintenance, or neglect; corrosion; structural damage resulting in cracking, buckling, breakage or distortion of the alloy wheel(s), or where any welding is required; abuse, malicious or intentional damage; previous faulty repair unless arranged by us; defective, failing or peeling paint/lacquer; the theft of wheel nuts or of the insured vehicle itself; manufacturing defects or faulty design; damage caused as a result of cleaning/polishing, improper adjustment, modification, alteration, or tampering pitting, or; carrying out general maintenance
• The contract will not cover any costs to repair the alloy wheels fitted to the vehicle after date of purchase
• The product will not cover any costs to repair the alloy wheel(s) where the damage is caused by wear and tear due to age and/or usage; damage that occurs when a replacement tyre is fitted; damage that occurs while the insured vehicle is driven while the tyre is deflated; fire or theft, or by a road traffic accident where there is a motor insurance claim that involves another vehicle
• If an alloy wheel is damaged beyond economical repair, we will organise a replacement alloy wheel. We will contribute €150 towards the replacement wheel only if purchased through a Joe Duffy Group dealership.
• Any vehicle with a gross vehicle weight of more than 3,500kg
• Any vehicle insured on any type of motor trade insurance policy; any motor trader, garage or associated company that sells vehicles, the proprietor(s) of such motor trader or garage, or an employee or a direct relative of such proprietor(s)
• Any vehicle used at any time in a public service capacity, such as a Military, Police or Ambulance vehicle
• Any vehicle used at any time for hire and reward; courier or delivery services; short-term self-drive; for the carriage of passengers, including but not limited to taxi services, private hire, or vehicles used for driving instruction purposes in connection with Your occupation

• Any vehicle used at any time for any type of competition or rally; racing; any type of track day; off road; speed testing; pace making, or reliability trials
• Motorcycles; scooters; quad bikes; tricycles; mopeds; sidecars; trailers; boats; kit cars; invalid carriages; buses; coaches; motorhomes; stretched limousines; touring caravans, or trucks
• Any vehicle that is more than 10 years old at the Start Date.

PRODUCT COVERAGE.

In return for the payment for this product, we will provide a Alloy Wheel Repair Contract subject to the terms of this document up to the repair limit during the period of the agreement. The Alloy Wheel Repair Contract will cover the cost of performing a repair to the alloy wheels of the vehicle. If we are unable to complete a repair to an alloy wheel of the vehicle and the wheel is deemed as unrepairable, the product will contribute up to a maximum of €150 (inc. VAT) towards the cost of replacing the alloy wheel. This is subject to the wheel being supplied by a Joe Duffy Group Dealership and arranged by Joe Duffy Group Services.

The maximum number of wheel repairs that this product will provide for is 12 wheel repairs over 3 years, and no more than 4 in a 12 month period.

GENERAL CONDITIONS.

You must fulfil certain obligations in order to ensure that your Alloy Wheel Repair Contract remains valid:

• You must report Your potential repair within 30 days of the Incident;
• You must use all reasonable care to maintain the vehicle and take precautions to prevent or minimise loss or damage;
• You must give us true and complete information;
• You must comply with our reasonable requests; for example, You must make the vehicle accessible to our repairers, which may require you to move the vehicle or bring it to us at a certain time;
• You must follow the prescribed procedures as explained in this document or by the Administrator;
• If a vehicle is not collected within 7 days of completed repair then there will be a storage cost of €12 per day until car is collected.
• You must inform us if any of the details are incorrect or need updating, as well as the following:
  • You change or transfer ownership of the Vehicle;
  • You change what You use the Vehicle subject to the agreement for (for example, if You start using it for commercial purposes);
  • You customise or make alterations to the Vehicle subject to the agreement;
  • If You advise Us of a change in Your circumstance which results in you or the vehicle becoming ineligible under the , We will cancel Your product. (Please refer to the Cancellation information for further information)

Failure to advise Us of a change in Your circumstances may result in You or the Vehicle subject to this agreement becoming ineligible for utilisation of the agreement and repairs not being completed

If You do not adhere to the terms and conditions of this Policy, it may delay the authorisation of a repair.

We are not liable for any diminution of value as a result of any repair

This product is not renewable.

This product is non-transferable and will cease at the transfer of the vehicle to a new owner

This document is in addition to Your legal rights.

CANCELLATION AND COOLING OFF PERIOD.

We trust that you will be satisfied with this Smart Repair Product. However, You have the right to cancel it within 30 days of purchase by contacting your supplying retailer who will arrange a refund.

If You cancel after the first 30 days and have not had any Repairs, You will be entitled to a pro rata refund for the number of complete unexpired days remaining of your product, subject to an administration fee of €50.

If You wish to cancel this please contact Joe Duffy Group Services on 01-8443640 or email joeduffygroupservices@joeduffy.ie

We reserve the right to cancel your Smart Repair Contract by giving You 30 days’ notice at any stage during the period of cover. In this event we will refund you for the unexpired portion of your agreement.

We will cancel this product due to non-payment, if You use threatening or abusive behaviour or language or we have reasonable suspicion of fraud. This is not an exhaustive list.

We will not refund any amount paid if a Repair has been made or if an Incident that may give rise to a Repair has occurred.

AUTOMATIC TERMINATION.

Your Alloy Wheel Repair Contract will automatically terminate on the earliest date one of the following events happen:

• You dispose of, or transfer ownership of the Vehicle to another party
• You dispose of, or transfer ownership of the Vehicle to a garage, motor trader, auctioneers or similar company
• Your agreement expires and is over 36 months since date of purchase
• You cease to be resident in the Republic of Ireland

HOW TO REQUEST A REPAIR.

When You become aware of any damage that could lead to a potential Repair You must notify the Administrator by either:

Contact Joe Duffy Group Services on joeduffygroupservices@joeduffy.ie or 0-18443640 within 30 days of the Incident.

You must comply with the contract procedures as explained in this document and by the administrator.

In order to authorise a Repair, the Administrator will require:

• Your personal details and details of the Vehicle subject to this agreement
• Full details of the damage
• You may be requested to provide the Administrator with a digital photo of the damage and documentation to support Your claim. Your photos can be emailed to:j joeduffygroupservices@joeduffy.ie
• If minor damage occurs as a result of malicious damage, you must first report the incident to the Police and you must obtain a crime reference number
• Upon receipt of the information requested above, where applicable, the administrator will review the details of your potential Repair. If your Repair is covered by the terms of this product, the administrator will authorise your repair and instruct the repairer to contact you to arrange for the minor damage to be repaired or for a Touch-in Repair to be offered. Only the administrator is mandated to authorise to approve Repairs.
• You must allow the administrator or our authorised repairer access to inspect the vehicle and appropriate wheel nut if it is the subject of a repair.
• The provision of replacement vehicles are not provided by this product, we can arrange a hire car for you but the cost of this must be borne by you.
• A signature will be required before and after a repair to confirm Your acceptance. If the work has not been completed to a satisfactory level, you should not sign the release form. In such cases you should contact the administrator immediately.
• In order to make a claim for a replacement alloy wheel, the wheel must be declared unrepairable by the repairer, the wheel must be purchased through a Joe Duffy Group dealership. The reduction of cost by €150 inc vat is only applicable with prior authorisation at an authorised Joe Duffy Dealership and there is no cash alternative.
• Any additional costs not covered by, or in excess of the limits of this Policy must be settled directly by you with the repairer

WHAT TO DO IF YOU HAVE A COMPLAINT.

We always aim to provide a first class standard of service. However, if You are dissatisfied You should in the first instance contact the administrator. Our contact details are: Joe Duffy Group Services, Exit 5 M50, Dublin 11. Telephone: 01-8443640 Email: joeduffygroupservices@joeduffy.ie

We (the administrator) and the supplying retailer aim to provide you with a prompt and efficient service at all times but on occasions this may not be possible and we/they may fall short of your expectations. If we, or they, have not provided you with a prompt and efficient service and you wish to complain, please contact the Administrator. If your complaint is in relation to the way in which this product was sold, the supplying retailer and the administrator will deal with your complaint. The administrator will confirm receipt of your complaint promptly and aim to resolve the problem within 4 weeks. If, after making a complaint, you are unhappy with the final response you may refer the complaint, dispute or difference of any kind whatsoever which arises between the parties to the SIMI consumer complaints service for investigation, and if necessary, to the SIMI Retail Motor Industry Standards Tribunal whose recommendations are binding on SIMI members. Any such complaint must be referred to SIMI within 3 months from the date the cause of the complaint first manifested itself.