•Processes all warranty paperwork, ensuring proper documentation and verifies criteria required by factory or distributor.
•Keeps abreast of all factory recalls and announcements.
•Arranges for parts to be shipped to the factory or distributor and resubmits all rejected claims promptly.
•Reconciles all warranty receivables and works with the accounting department to obtain payments.
•Keeps track of all warranty parts by noting the repair order number, date of replacement and date on which part may be disposed.
•Maintains all service and customer records as required by the manufacturer/warranty provider.
The ideal candidate will have administration experience, ability to learn fast in a dynamic working environment. Attention to detail is important in this role, as is good customer service.
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