Role Purpose:
To achieve service volumes
and profit objectives through motivating and developing the service team to be
fully competent in their job roles.
Manage all Service processes and to ensure all customers
receive excellent customer service.
Key Responsibilities:
• Maintain standards of performance of the
service team through effective coaching and performance management.
• Recruit
and select the service team members in line with organisational and
manufacturer requirements.
• Maintain
high levels of customer service standards and ensure understanding and
adherence to the requirements of Brand service requirements and customer
satisfaction indicators within the Group.
• Ensure
sufficient resources are available to meet servicing requirements and regularly
review key operating controls (labour efficiency, labour sales, cost of sales)
so that they are in line with Group operating requirements.
• Maximise
commercial opportunities through developing and implementing campaigns within
specific market sectors.
• Monitor
and evaluate customer needs and competitor activity in the market, ensuring
that service marketing campaigns are relevant and targeted.
• Ensure
all Service processes meet HSO requirements and that they are implemented in a
consistent manner.
• Regularly communicates and interacts with
members of other departments to develop the business and the team ethos.
• Maintain
a safe and healthy working environment; ensuring employees comply with Health
and Safety requirements.
The successful candidate will
ideally:
·Proven experience
of running a successful service workshop.
·Sound business
acumen, and the capability to control costs and increase profits.
·Strong technical
knowledge.
·Proven people
management skills and leadership ability.
·Excellent
interpersonal and communication skills.
·Desire to ensure
high levels of customer satisfaction.
·Proven ability to
work to high standards.
·Strong IT and
administration skills.
·Ability to work
calmly under pressure.
·A full and valid
driving license.
In return for the above we
will recognise and reward your hard work, loyalty and achievements with a very
attractive remuneration package.