Vacancies

Senior Service Advisor

Location
Jaguar Land Rover, Airside Retail Park, Swords
Salary
We offer an industry leading salary and bonus scheme
Hours
Full-Time
Closing date
31 May 2024

Senior Service Advisor - Jaguar Land Rover

Airside, Swords

 

Due to continued growth within the group, we are currently recruiting for an experienced and senior Service Advisor to work in our modern Jaguar Land Rover showroom.

 

 

Joe Duffy Group is Ireland’s leading motor retailer representing 13 brands across 24 locations with a team of 650 employees and an enviable franchise portfolio of world-leading brands.

 

In May 2023, Joe Duffy Group was announced as Ireland 9th Best Employer in the Sunday Independent. Our competitive advantage is underpinned by the quality of the people we employ and the unrivalled career path we can offer. We are looking to recruit a dynamic and ambitious individual that displays drive, passion, energy, talent and integrity.

 

This is a fantastic career opportunity to join a high performance Service team with Ireland's largest motor retail group. 

 

A full and clean Irish or EU driving licence and a full-time work VISA are absolutely essential requirements for this role.

 


Job Details:

 

  • To be the focal and experienced point of contact for Jaguar and Land Rover customers requiring servicing or repair to their vehicles.
  • Managing the flow of information between the workshop, the rest of the Dealership and the customer, delivering excellent customer service at all times.
  • To manage all service telephone and walk-in enquiries on behalf of the dealership.
  • Qualify service needs and diagnose vehicle running problems where appropriate.
  • Establish understanding and an agreement with the customer of the work to be carried out.
  • Calculate workshop capacity insuring that all details are entered onto the service workshop loading system.
  • Manage the handover and administration of Customer Service Vehicles. Explain the work carried out on vehicle ensuring customers full understanding and authorisation.
  • Manage any necessary liaison with department manager regarding customer dissatisfaction. Follow up in line with dealership procedures.
  • Understand and adhere to manufacturer brand service requirements.
  • Maintain safe working practices and abide by the working rules and standards of the dealership.
  • Maintain product knowledge on the full Jaguar and Land Rover range.
  • Maintain relevant systems ensuring accuracy at all times.

 

Candidate Requirements:

 

  • A full and clean Irish or EU driving licence is an essential requirement for this role
  • Previous experience as a Service Advisor in the motor trade is essential
  • Experience using CDK/Kerridge/Keyloop is extremely desirable
  • Suitable candidate will and must hold Irish/EU citizenship or possess a full-time work VISA/authorisation/permit for Ireland

 

 

We will recognise and reward your hard work, achievements and loyalty with our excellent basic salary benefits package:

 

  • Employment Assistance Programme.
  • Industry-leading training and progression plans.
  • Bike to Work Scheme.
  • 22 days of Annual Leave.
  • Life cover.
  • Active Social Club.
  • PRSA.

 

 


If you are an experience motor trade Service Advisor and you believe that you have what it takes then submit your CV and cover letter online today!

 

Third Party Or Agency Assistance is Not Required - Thank You

 

Joe Duffy Group is an equal opportunities employer

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