Sales Executive at Joe Duffy Athlone

Joe Duffy Group is Ireland’s leading motor retailer representing 14 brands across 23 dealerships with a team of over 600 employees and an enviable franchise portfolio of world-leading brands. The Group’s robust and diversified business model has delivered 12 consecutive years of profit growth. Our competitive advantage is underpinned by the quality of the people we employ and the unrivalled career path we can offer. We are now looking to recruit a dynamic and ambitious individual that displays drive, passion, energy, talent and integrity.

Job Purpose

To sell the range of new and used car products meeting agreed sales volumes. To ensure the highest degree of customer service at all times.

Key Responsibilities

• To sell the maximum number of new and used vehicles via the use of an effective sales process, whilst at the same time achieve the best profit for the Dealer.
• Carry out accurate appraisals of all vehicles offered for part exchange.
• Maintain showroom and displays to the required manufacturer standard. To include the availability of brochures and display of vehicles
• Using various sources, prospect for new and used car customers on a regular basis to create additional sales opportunities.
• Follow precisely and consistently the sales process
• Manage the preparation and handover of sold vehicles to customers ensuring that the customer is given a full briefing on the operation of the vehicle and its controls. Introduce customers to Aftersales staff in order that they are aware of the facilities and procedures.
• Through the effective use of a follow up process, maintain regular contact with all new and existing customers to ensure that relationships are maintained for potential repeat business.
• Develop and maintain full product knowledge of all products, accessories, prices and key features of major competitors.
• Ensure all customer information, sales activities, vehicle documentation and other relevant information is kept and maintained accurately and comprehensively.
• To participate in planning sales campaigns and promotions to maximise sales

Key Competencies:

• Communication

Communicates clearly and concisely, both orally and in writing, with customers, colleagues and suppliers of all levels. Actively listens to others views and requests. Obtains information and checks level of understanding through effective questioning techniques.

• Customer Focus

Able to interact with customers in a professional manner. Identifies and understands customer requirements, and how these can be met through the products and services that are offered through the dealership. Able to translate this into actions in order to deliver high levels of customer satisfaction.

• Analytical Ability

Gathers and records verbal and numerical data in a comprehensive and effective manner. Analyses information for completeness and accuracy. Identifies key data, omissions and issues, escalating where necessary.

• Effecting Control

Approaches tasks and interactions with others in a systematic and structured manner. Supports the implementation and maintenance of proper controls and processes within the department or function. Uses systems efficiently and in accordance with policy. Takes appropriate action where there have been lapses in processes and escalates where necessary.

• Relationship Building

Develops productive and cooperative relationships with customers and colleagues, through the use of rapport building techniques, empathy and effective interpersonal skills. Approaches sensitive situations with consideration for others and works to achieve constructive outcomes.

• Influencing and Negotiating

Able to influence others to accept or agree to their viewpoint or a proposed course of action through the use of convincing and reasonable arguments, supported by the effective use of the key features and unique selling points of relevant products and services. Negotiates fairly and effectively, supporting their position with well-reasoned arguments. Develops an approach designed to achieve win-win situations for customers, colleagues, the dealership and Brand.

• Commercial Awareness

Develops and maintains a level of knowledge on the motor industry and the products and services that are offered through the Dealer appropriate to their role.

• Brand Alignment

Aligned to the brand values and demonstrates these in their behaviours and approach to people and tasks. Displays honesty and integrity in everything they do.