To diagnose, repair and service the range of Ford products in accordance with Ford work specifications, ensuring each customer receives excellent customer service.
Communicates clearly and concisely, both orally and in writing, with customers, colleagues and suppliers of all levels. Actively listens to others views and requests. Obtains information and checks level of understanding through effective questioning techniques.
Able to interact with customers in a professional manner. Identifies and understands customer requirements, and how these can be met through the products and services that are offered through the Ford Dealer. Able to translate this into actions in order to deliver high levels of customer satisfaction.
Gathers and records verbal and numerical data in a comprehensive and effective manner. Analyses information for completeness and accuracy. Identifies key data, omissions and issues, escalating where necessary.
Approaches tasks and interactions with others in a systematic and structured manner. Supports the implementation and maintenance of proper controls and processes within the department or function. Uses systems efficiently and in accordance with policy. Takes appropriate action where there have been lapses in processes and escalates where necessary.
Develops productive and cooperative relationships with customers and colleagues, through the use of rapport building techniques, empathy and effective interpersonal skills. Approaches sensitive situations with consideration for others and works to achieve constructive outcomes.
Demonstrates and maintains an appropriate level of technical expertise for a technician in the motor industry. Inspects vehicles and completes allocated work efficiently and accurately, supported by the effective use of relevant tools and technology.
Develops and maintains a level of knowledge on the motor industry and the products and services that are offered through the Ford Dealer appropriate to their role.
Aligned to the Group and Ford brand values and demonstrates these in their behaviours and approach to people and tasks. Displays honesty and integrity in everything they do.