Parts Manager at Volkswagen Airside

Location Airside Retail Park, Swords
Working Hours
Salary Competitive basic plus bonus
Closing Date 07/12/2019

Job Purpose

To source and supply franchise vehicle parts efficiently for customers and workshop vehicles, meeting agreed sales volume targets and delivering excellent customer service.

Key Responsibilities:

  • Receive, record and bin parts and consumables from the manufacturer and other suppliers ensuring accuracy of stock deliveries against agreed orders.
  • Identify, locate, invoice and issue parts and consumables to customers and other departments using the computer system.
  • Supply accurate and detailed parts quotations to internal departments, retail and trade customers.
  • Administer parts invoices ensuring invoiced items are accountable.
  • Establish customer’s needs for required parts, communicating relevant promotions and offers to customers when appropriate.
  • Manage and control all parts administration requirements.
  • Maintain standards in line with regulatory requirements.
  • Manage any necessary liaison with department manager regarding customer dissatisfaction. Follow up in line with Dealer procedures.
  • Maintain safe working practices and abide by the working rules and standards of the Dealer.
  • Maintain product knowledge on the full franchise range.
  • Maintain relevant systems ensuring accuracy at all times.
  • Work with existing team, to ensure that agreed targets and deadlines are met in line with guidelines, policy and procedures.

    Person Specification:

    - Impeccable standards of personal presentation and grooming
    - Excellent communication skills
    - Ability to work on own initiative and as part of a team as required
    - Attention to detail and ability to follow established procedures
    - Hold relevant experience of working in a Motor Parts/Sales environment - experience in franchise dealership desired but not essential.
    - Ability and hunger to learn and develop
    - Full, clean driving licence (no penalty points or endorsements)

    We will recognise and reward your hard work, achievements and loyalty with our excellent reward and benefits package. In addition to a competitive salary, we offer the following excellent benefits including;

    • Employment Assistance Programme
    • Industry leading training and progressions plans
    • Bike to Work Scheme
    • 22 days Annual Leave
    • Life cover
    • Social Club
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