Contact Centre Advisor

Location Airside Retail Park, Swords
Working Hours
Salary Attractive basic and bonus scheme
Closing Date 24/12/2021

Contact Centre Advisor – Joe Duffy Group

The Joe Duffy Group is Ireland's leading Motor retail group and currently has 23 Nationwide locations representing 17 brands in Ireland including a sub-brand ZuCar with 3 used car experience centre locations. The Group employs over 510 people with locations in Dublin, Athlone, Navan, Drogheda, Limerick and Cork.

Job Purpose:

To engage with our customers to schedule appointments for general servicing or any specific issues they may be experiencing with their vehicle. It is the role of the Contact Centre Advisor to make this process as straightforward and stress free as possible for our customers.

Key Responsibilities:

  • Responsible for Outbound/Inbound appointment bookings for existing customers
  • Determine workshop availability using the workshop loading or booking system
  • Achieving and exceeding individual targets on a daily, weekly and monthly basis
  • Contributing to team and department targets
  • Managing and maintaining customer records accurately within the system
  • Delivering to all quality standards outlined as part of the role and ongoing training
  • Ability to build rapport and be highly engaging with customers
  • Support your fellow colleagues on the path to success
  • Being aware of promotional activity for our business
  • The candidate should possess excellent attention to detail and time management in order to deal with high volumes of calls
  • You will report directly to the Customer Relationship Manager

Work with existing team, to ensure that agreed targets and deadlines are met in line with guidelines, policy and procedures.

Person Specification:

- Excellent communication skills especially over the phone
- Ability to work on own initiative and as part of a team as required
- Attention to detail and ability to follow established procedures
- Experience in a franchise motor dealership desired but not essential.
- Ability and hunger to learn and develop

If you have got the skills and experience we seek, apply online today

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