Apprentice Aftersales Advisor

Volkswagen, Navan
€23,000 during training period
Closing date
30 Dec 2022

We are currently recruiting an Apprentice Aftersales Advisor to work within the busy Parts Department in VW Navan. 


This is a fantastic opportunity to develop your skills and progress your career within the Parts department of the business and offers genuine opportunities for career progression and advancement.


You must have a bright personality, excellent standards of personal presentation, a solid work ethic, first class customer service skills and an ability to work under pressure.



Apprentice Aftersales Advisor


Duties include but are not limited to:


  • Receiving and identifying stock and checking goods from suppliers;
  • Providing customers and the Service team with the relevant parts as required;
    ensuring that items can be correctly located in stores;
  • Ensuring accurate identification of customer needs by means of parts catalogues and computerised stock lists;
  • Implementing discount structures as applicable.


The computerised system used is Kerridge and therefore experience on this software is desirable.

As a team-player who ensures the highest degree of customer satisfaction at all times, you will be highly professional with good communication skills and will possess the ability to organise and prioritise your workload.

It is desirable that you are computer literate with experience in a retail/customer service role.

Candidate Requirements:


  • Exceptional customer facing skills / telephone manner
  • Excellent personal presentation and always reflects the company's corporate image.
  • Professional; highest standards of courtesy & efficiency; enthusiastic
  • Computer literate - to be able to record / amend customer details accurately.
  • Ability to work under pressure and remain calm - to handle upset / demanding customers effectively
  • A ‘Can Do’ attitude, willingness to learn and follow instruction
  • Accuracy in detailing customer requirements and record on appropriate system


Likely to be/have:


  • Good oral and written communication skills
  • Impeccable appearance and well presented to work in a corporate environment.
  • Excellent organisational skills
  • Able to record accurately all relevant details
  • An ability to absorb and understand technical data and explain it to our customers as required



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