Aftersales Manager at Audi Approved : plus Drogheda

Location Drogheda, Co Louth
Benefits
Working Hours
Salary Attractive remuneration package
Closing Date 25/09/2020

We currently have an exciting opportunity for an experienced, dynamic Aftersales Manager to join our Audi Approved : plus Drogheda team.

Job Purpose

To achieve parts and service volumes and profit objectives through motivating and developing the Aftersales team to be fully competent in their job roles.

To manage the sourcing and supply of vehicle parts and monitor all service processes, ensuring that all customers receive excellent customer service.

Key Responsibilities:

• Maintain standards of performance of the parts and service teams through effective coaching and performance management.

• Recruit and select team members in line with organisational requirements.

• Maintain customer service standards and ensure understanding and adherence to the requirements of customer satisfaction indicators.

• Ensure sufficient resources are available to meet servicing requirements and regularly review key operating controls (labour efficiency, labour sales, cost of sales).

• Ensure effective stock control and warehouse management through regularly reviewing key operating controls (negative stock reports, PDR’s, margin and volume performance) in line with Dealer operating requirements.

• Maximise commercial opportunities through developing and implementing campaigns within specific market sectors.

• Monitor and evaluate customer needs and competitor activity in the market, ensuring that marketing campaigns are relevant and targeted.

• Ensure all Service processes meet Group and Manufacturer requirements and that they are implemented in a consistent manner.

• Regularly communicates and interacts with members of other departments to develop the business and the Dealer team ethos.

• Maintain a safe and healthy working environment; ensuring staff comply with Health and Safety requirements.

The successful candidate will ideally:

  • Proven experience of running a successful service workshop and parts department.
  • Sound business acumen, and the capability to control costs and increase profits.
  • Strong technical knowledge.
  • Proven people management skills and leadership ability.
  • Excellent interpersonal and communication skills.
  • Desire to ensure high levels of customer satisfaction.
  • Proven ability to work to high standards.
  • Strong IT and administration skills.
  • Ability to work calmly under pressure.
  • A full and valid driving license.

In return for the above we will recognise and reward your hard work, loyalty and achievements with a very attractive remuneration package.

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