Audi Limerick Clock Up The Qualifications
Audi Limerick, part of the Joe Duffy Group believe that it's our people that make the difference that's why we believe the correct training is a vital requirement for staff progression. Audi Limerick have invested in over 1,350 hours of training over the past two years, which further demonstrates our belief in our people and the Audi brand.
Audi Ireland's Certificate program allows Audi retailers to develop their own aftersales staff members through the process of developing personal and business learnings through online content study, presentation skills and an intense practical and theory examination phase. Audi Limerick were delighted to receive 8 certificates from Head of Aftersales at Audi Ireland, Jason Mallon and Regional Aftersales Manager at Audi AG, Martin Keese.
Diagnostic and Electrification Certificate
Sean has been working with the Joe Duffy Group for 7 years. Sean started as an apprentice in our Audi North Dublin location back in 2012, moving closer to home, Sean moved to our Audi Limerick premises when the dealership opened back in 2014. Throughout the years, Sean has demonstrated tremendous hard work and dedication. Sean was presented with two certificates as a result of his 350 hours training for both Diagnostic and Electrification.
Sean was also awarded a Joe Duffy, You Make a Difference Award in 2018 further demonstrating his great leadership and technical skills.
and Electrification Certificate.
Similarly, John underwent a vigorous self-study program of over 350 hours to achieve the prestigious Diagnostic and Electrification Certificate. John has been working in Audi Limerick for 2 years now and is an asset to the team. John is actively sharing his knowledge and skills gained through this two year training programme with the other technicians in Audi Limerick.
John was also awarded a Joe Duffy, You Make a Difference Award in 2019 further demonstrating his great leadership and technical skills.
Service & Parts Advisor Certificate
Alan received two certificates for both service and parts. As part of the certified training, Alan was required to demonstrate company understanding and commercial acumen which enabled Alan to present his extended knowledge of the business while widening his skill set in the process. Alan is a dedicated team member always eager to get involved and lend a hand in various aspects of the business.
Service Advisor Certificate
Sarah also endured 200 hours of self-study during the certified training program and was awarded the Service Advisor Certificate. Sarah’s level of customer service has been outstanding with customers regularly commenting through our Audi Limerick survey system as ‘very friendly and accommodating staff’. Sarah has shown great ambition to learn and is currently progressing into a managerial training program.
Service Advisor Certificate
Similarly Philomena accomplished 200 hours of self-study and also collected her Service Advisor Certificate earlier this week. Philomena has been working within the dealership for four years. Customers regularly compliment Phil for her Professionalism and friendly service provided.
Pictured: Jason Mallon, Head of Aftersales, Audi Ireland, Cathal Byrne, Head of Business, Audi Limerick, Philomena Radcliffe, Service Advisor, Audi Limerick, Sarah Barry, Senior Service Advisor, Audi Limerick, Colm Hough, Aftersales Manager, Audi Limerick, Alan Fitzhenry, Service & Parts Advisor, Audi Limerick, John O Toole, Technician, Audi Limerick, Sean Gleeson, Technician, Audi Limerick, Martin Keese, Regional Aftersales Manager, Audi AG.