MINI Feedback

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Did you receive a response to your enquiry within 24 hours?

Please rank how satisfied you are with the level of service you received?

Please rate the staff members level of knowledge about the product in question?

Were you offered a test drive?

Were you introduced to a member of the Aftersales department?

How could we have improved our service on this occasion?

Based on your experience would you recommend us to a friend?

Did you receive a friendly and inviting welcome when you arrived?

Were you kept waiting for an excessive amount of time before a service advisor was available?

Were you offered onward or alternative transport while your car was with us?

Did we explain the charges and invoice to you when you collected your car?

When you picked up your car was it washed and cleaned?

Please rank your level of satisfaction with the treatment/service you received whilst in the dealership?

How could we have improved our service on this occasion?

Based on your experience would you recommend us to a friend?

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