Successfully lead the New Car Sales Team operations of the dealership to achieve agreed customer satisfaction, loyalty and profitability targets. A hands-on approach is very much our culture in business and you will be expected to lead by example. Target driven, you will thrive within an entrepreneurial environment and demonstrate success by increasing our new car sales volumes.
The ideal candidate will meet the following requirements;
Communicates clearly and concisely, both orally and in writing, with customers, colleagues and suppliers of all levels. Actively listens to others views and requests. Obtains information and checks level of understanding through effective questioning techniques.
Able to interact with customers in a professional manner. Identifies and understands customer requirements, and how these can be met through the products and services that are offered through the Audi Dealer. Able to translate this into actions in order to deliver high levels of customer satisfaction.
Gathers and records verbal and numerical data in a comprehensive and effective manner. Analyses information for completeness and accuracy. Identifies key data, omissions and issues, escalating where necessary.
Approaches tasks and interactions with others in a systematic and structured manner. Supports the implementation and maintenance of proper controls and processes within the department or function. Uses systems efficiently and in accordance with policy. Takes appropriate action where there have been lapses in processes and escalates where necessary.
Develops productive and cooperative relationships with customers and colleagues, through the use of rapport building techniques, empathy and effective interpersonal skills. Approaches sensitive situations with consideration for others and works to achieve constructive outcomes.
Influencing and Negotiating
Able to influence others to accept or agree to their viewpoint or a proposed course of action through the use of convincing and reasonable arguments, supported by the effective use of the key features and unique selling points of relevant products and services. Negotiates fairly and effectively, supporting their position with well reasoned arguments. Develops an approach designed to achieve win-win situations for customers, colleagues, the Audi Dealer and Brand.
Develops and maintains a level of knowledge on the motor industry and the products and services that are offered through the Audi Dealer appropriate to their role.
Aligned to the Audi brand values and demonstrates these in their behaviours and approach to people and tasks. Displays honesty and integrity in everything they do.
We will recognise and reward your hard work, achievements and loyalty with our excellent reward and benefits package. In addition to a competitive salary, we offer a bonus scheme along with excellent benefits.
The New Car Team Leader reports to the Sales Manager of the dealership.
If you think you have what it takes to make a difference to our business, we want to hear from you. Please apply online by sending your CV with covering letter
We do not require the assistance of third parties or agencies - Thank You