Group Aftersales Director

Location Joe Duffy Group
Benefits We offer industry leading benefits, extensive in-house and manufacturer training and a highly competitive relocation, remuneration & benefits package.
Working hours Permanent | Full Time
Salary OTE €110,000
Closing date 30/04/2017

Joe Duffy Group is Ireland’s leading motor retailer Group with twelve dealerships, 400 employees and an enviable franchise portfolio of brands, including BMW, BMWi, MINI, BMW Motorrad, Audi, Porsche, Volkswagen, Mazda, Ford, Volvo, Jaguar, Landrover, and KIA. The Joe Duffy Group has a proud heritage of providing excellent customer care from the foundation of its first BMW dealership in 1972. With a forecasted turnover of €400m next year and ambitious plans for further growth, we are now looking to recruit a dynamic and target driven individual, to join our senior management team.

The Role

Reporting to the Group Chief Executive and based in Dublin, this is a dynamic and challenging role, which requires a strong commercial acumen. With a demonstrable track record of aftersales performance, the successful candidate will be responsible for leading and guiding the Group’s twelve aftersales management teams under their remit and ensure they achieve their financial and service objectives.

The Requirements

  • Extensive multi-site aftersales experience at manufacturer or retailer level.
  • Assessing branch level aftersales performances looking specifically at workshop loading, and efficiency management processes. In addition, you will be responsible for enhancing the aftersales processes, and driving the sharing of best practice.
  • Responsible for all aftersales functions within the Group and will be leading a long established, experienced team but will have the leadership flair to achieve new heights.
  • Assist each Service & Parts Manager in driving the highest levels of performance from their businesses, seeking and developing key growth areas across the Group.
  • Implement a growth strategy to develop our parts, trade parts, and motor factors business.
  • Must be process driven, dynamic with a proactive personality, bringing excellent management capacity to the role.
  • Responsible for creating an aftersales call centre to assist all our dealerships to strengthen our retention ratios and to explore and develop new aftersales revenue streams.

We invite applications from individuals who can demonstrate a successful track record in Aftersales Management in a franchised dealership, who are confident, articulate and have strong leadership, negotiation and communication skills. In return, we offer industry leading benefits, extensive in-house and manufacturer training and a highly competitive relocation, remuneration & benefits package.

This is an exciting opportunity to be part of the Group’s future growth. Please email in the strictest of confidence, stating how you meet the requirements of the position and enclosing your Curriculum Vitae to:

Maria Bourke, Group HR Manager, Joe Duffy Group, Exit 5, M50, North Road, Dublin 11, Ireland

Joe Duffy Group is an equal opportunity employer.

We do not require the assistance of recruitment agencies at this time. Thank you.

Think cars. Think Joe Duffy.

Our core values: Teamwork. Best people. Ambition. Drive. Respect. Fun & Enjoyment

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