Experienced Valetors

Location Group
Benefits Employment Assistance Programme Industry leading training and progressions plans Bike to Work Scheme 22 days Annual Leave
Working hours Permanent | Full Time
Salary €20K
Closing date 24/11/2017

Joe Duffy Group is Ireland’s leading motor retailer Group with twelve dealerships, 400 employees and an enviable franchise portfolio of brands, including BMW, BMWi, MINI, BMW Motorrad, Audi, Porsche, Volkswagen, Mazda, Ford, Volvo, Jaguar, Landrover, and KIA. The Joe Duffy Group has a proud heritage of providing excellent customer care from the foundation of its first BMW dealership in 1972. With a forecasted turnover of €400m next year and ambitious plans for further growth, we are now looking to recruit a motivated individual to join ourgrowing leasing sales team.

So, if you are great with Customers, enjoy giving excellent Customer Service & want to work in a trusted and empowered environment, then this could be the opportunity for you. We are a fast-paced and dynamic motor retail business, relying on our core group of talented and dedicated people. A ‘hands on’ approach is very much our culture.

As a result of our continued expansion plans, we are now looking to build on our greatest asset – Our People. The successful candidate will have the drive and ambition to continue a successful career with our Group and be responsible for delivering excellence both to our customers and in your role.

We are currently seeking to recruit an experienced Valetor with a full clean Drivers Licence in Joe Duffy Volkswagen (North Dublin). Previous experience in a similar role for a premium brand would be a distinct advantage.

Job Purpose
To support the Sales, Service and Parts departments in vehicle cleaning ensuring that customer satisfaction is exceeded.

Key Responsibilities:
•Be responsible for the condition of all new and used vehicles delivered to the Dealership including cleanliness, documentation, keys etc.
• Prepare vehicles in line with PDI and Dealership requirements.
• Ensure any damage is notified to the relevant manager in order that appropriate action can be taken.
• Wash and valet cars in line with Company and Manufacturer standards.
• Inspect vehicles with sales/service person prior to customer handover.
• Ensure regular stocks of cleaning materials.
• Assist in maintaining the Dealership clean and tidy.
• Maintain safe working practices and standards of the Dealership.

Key Competencies:
Communication
Communicates clearly and concisely, both orally and in writing, with customers, colleagues and suppliers of all levels. Actively listens to others views and requests. Obtains information and checks level of understanding through effective questioning techniques.

Customer Focus
Able to interact with customers in a professional manner. Identifies and understands customer requirements, and how these can be met through the products and services that are offered through the Dealership. Able to translate this into actions in order to deliver high levels of customer satisfaction.

• Relationship Building
Develops productive and cooperative relationships with customers and colleagues, through the use of rapport building techniques, empathy and effective interpersonal skills. Approaches sensitive situations with consideration for others and works to achieve constructive outcomes.

• Commercial Awareness
Develops and maintains a level of knowledge on the motor industry and the products and services that are offered through the Dealership appropriate to their role.

• Brand Alignment
Aligned to the Company brand values and demonstrates these in their behaviours and approach to people and tasks. Displays honesty and integrity in everything they do.

If you want to be part of a winning team, enjoy an industry leading benefits, recognition & rewards package, then get in touch today. Please contact Maria Bourke, Group HR Manager

Joe Duffy Group is an equal opportunity employer.

We do not require the assistance of recruitment agencies at this time. Thank you.

JoeDuffy.ie

Think cars. Think Joe Duffy.

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