Experienced General Sales Manager-Joe Duffy BMW

Location Finglas, Dublin 11
Benefits Executive benefits package
Working hours Working Hours
Salary Not disclosed
Closing date 30/11/2017

Experienced General Sales Manager-Joe Duffy BMW

Experienced General Sales Manager

Joe Duffy Group is Ireland’s leading motor retailer Group with twelve dealerships, 410 employees and an enviable franchise portfolio of brands, including BMW, BMWi, MINI, BMW Motorrad, Audi, Porsche, Volkswagen, Mazda, Ford, Volvo, Jaguar, Land Rover and KIA. The Joe Duffy Group has a proud heritage of providing excellent customer care from the foundation of its first BMW dealership in 1972.

We have an exciting opportunity for high achieving individuals wishing to maximise their potential and develop their career as an Experienced General Sales Manager in the premium car sector.


Successfully manage all aspects of the sales department operations of the dealership to achieve agreed customer satisfaction, loyalty and profitability targets. A hands-on approach is very much our culture in business and you will be expected to lead by example. Target driven, you will thrive within an entrepreneurial environment and demonstrate success by increasing our sales volumes.

Primary responsibilities


Manage all aspects of the Sales Department’s performance to maximise customer service and ensure that the BMW brand values are articulated in all aspects of a customer’s experience

Manage the development and implementation of a customer service strategy for the Sales Department
Working with the Marketing Department, manage marketing and promotion campaigns for the Sales Department, in consultation with the Marketing Manager and BMW Group Ireland
Manage, resolve and document all customer complaints relating to the Sales Department, in consultation with other department managers and staff as appropriate
Establish a range of services that is unique to the dealership and aimed at the target market, taking into account the competitive environment and BMW Group Ireland’s requirements
Manage the layout, cleanliness and presentation of the new and used car display area and ensure that it meets BMW Group’s requirements at all times and offers a pleasant environment for customers.


Develop a business plan for the Sales Department in consultation with the head of Business outlining objectives and targets, for approval by BMW Group Ireland
Manage all activity levels within the Sales Department and ensure the effective utilisation of all resources
Implement and manage the commission system in the Sales department to support the achievement of efficiency and profitability targets
Manage the invoicing process within the Sales Department and ensure that pricing guidelines are clearly understood and implemented by staff
Develop financial and non-financial targets for the Sales Department, in consultation with the Head of Business.
Continuously monitor the performance of the Sales Department against these volume, mix, revenue and profitability targets

Internal processes

Develop and implement documented processes covering all activities in the Sales Department in consultation with the Service Manager, Parts Manager and the Head of Business.
Work closely with the Used Car Sales Controller to develop and implement a part exchange appraisal process, trade in process and an agreed wash out process
Work with the Service Manager to develop an agreed reconditioning process to include agreed timescales and costings
Ensure that BMW Group’s Approved Used Car Programme guidelines and corporate identity requirements are complied with by the Sales Department on an ongoing basis
Work with the Head of Business, Parts and Service Managers to ensure co-ordination and co-operation between the different departments so as to achieve dealership objectives and maximise customer service
Provide all required statistics to BMW Group Ireland as requested
Learning and development

Develop and implement a management process for the Sales Department outlining all roles, responsibilities, authority levels and sign off procedures
Motivate, coach and mentor Sales personnel on an ongoing basis
Carry out and document regular internal discussions with employees
Develop an annual training plan and submit to the Head of Business for approval
Promote the training of the sales team including scheduling dates and measures.

Reporting line

The General Sales Manager reports to the Head of Business of the dealership

Reporting relationships

The General Sales Manager is responsible for the management of all staff in the Sales Department. His / her direct reports are all Sales Executives and administrators.

Relationship with BMW Group Ireland

Manage all aspects of the dealership’s relationship with BMW Group Ireland in relation to Sales activities
As we wish to attract the level of General Sales Manager as described above, then we expect to provide a remuneration and a very impressive executive benefits package that will do just that- attract the very best. The successful candidate will benefit from genuine career development opportunities within our expanding and dynamic Motor Retail Group.

If you think you have what it takes to make a difference to our business, we want to hear from you. Please apply online by sending your CV with covering letter

We do not require the assistance of third parties or agencies - Thank You

About You * Required Information
Your CV

Max file size 10MB

Additional Information