Alloy Wheel Repair Technician

Location North Dublin, JCT 5 M50
Benefits
Working Hours
Salary Not disclosed
Closing Date 21/07/2018

Alloy Wheel Repair Technician


Alloy Wheel Repair Technician Required at Joe Duffy Mazda/Ford

Job Purpose

To repair Alloy Wheels (Standard & Diamond Cut) to an extremely high standard ensuring each customer receives excellent customer service.

Key Responsibilities:

  • Through the use of state of the art equipment and a systematic approach, ensure vehicle wheels are repaired to an as new condition.
  • Ensure full understanding of latest technology introduced on the vehicle range and how to repair faults on them.
  • Carry out repairs to the highest standards and to the appropriate specification.
  • Ensure all work is carried out observing safe working practices of self and others.
  • Liaise and seek advice from colleagues and supervisors in situations that are over and above work specified.
  • Check level and quality of work through use of diagnostic equipment and road testing vehicles after work has been carried out. Liaise with Bodyshop Manager.
  • Complete relevant service documentation (Job sheets, PDI’s, service reports) in line with HSO, warranty and Mazda Dealer requirements.
  • Ensure that workshop housekeeping standards are maintained at all times including the use of special and personal tools.
  • Work with other workshop and Mazda Dealer colleagues to provide excellent customer service. Share best practice when appropriate.
    • May suit a candidate currently employed as a tyre fitter.
    • Training will be provided to the successful applicant.
  • Key Competencies:

  • Communication
    Communicates clearly and concisely, both orally and in writing, with customers, colleagues and suppliers of all levels. Actively listens to others views and requests. Obtains information and checks level of understanding through effective questioning techniques.
  • • Customer Focus
    Able to interact with customers in a professional manner. Identifies and understands customer requirements, and how these can be met through the products and services that are offered through the Mazda Dealer. Ability to translate this into actions in order to deliver high levels of customer satisfaction.

    • Analytical Ability
    Gathers and records verbal and numerical data in a comprehensive and effective manner. Analyses information for completeness and accuracy. Identifies key data, omissions and issues, escalating where necessary.

    Effecting Control
    Approaches tasks and interactions with others in a systematic and structured manner. Supports the implementation and maintenance of proper controls and processes within the department or function. Uses systems efficiently and in accordance with policy. Takes appropriate action where there have been lapses in processes and escalates where necessary.

    • Relationship Building
    Develops productive and cooperative relationships with customers and colleagues, through the use of rapport building techniques, empathy and effective interpersonal skills. Approaches sensitive situations with consideration for others and works to achieve constructive outcomes.

    Technical Ability
    Demonstrates and maintains an appropriate level of technical expertise for a technician in the motor industry. Inspects vehicles and completes allocated work efficiently and accurately, supported by the effective use of relevant tools and technology.

    Commercial Awareness
    Develops and maintains a level of knowledge on the motor industry and the products and services that are offered.

    .• Brand Alignment
    Aligned to the Joe Duffy Group brand values and demonstrates these in their behaviours and approach to people and tasks. Displays honesty and integrity in everything they do.

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